PrimeLife

Every year, we send out quality assurance surveys to each of our care homes. Surveys are given to our residents, resident's families and staff to fill out.
We use these forms as a metric to rate our homes with.

Annual Quality Assurance Survey - Oval House (2018)

Do we provide care and support in a dignified manner which respects individual needs, choices and preferences?

92% Outstanding

8% Good

0% Requires Improvements

0% Inadequate

Are you able to talk to the manager/senior team when needed?

84% Outstanding

16% Good

0% Requires Improvements

0% Inadequate

We aim to provide a homely and welcoming environment which is clean and safe for our clients. How well do you think we do this?

33% Outstanding

66% Good

0% Requires Improvements

0% Inadequate

We aim to provide nutritionally balanced menus and meals, how do you rate us?

44% Outstanding

11% Good

11% Requires Improvements

33% Inadequate

How would you rate the activities and events that take place?

11% Outstanding

55% Good

33% Requires Improvements

0% Inadequate

Are our staff caring and respectful?

66% Outstanding

11% Good

11% Requires Improvements

11% Inadequate

Overall rating

6.5 / 10

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